Troubleshooting

If, unexpectedly, the TecTool does not work properly, please proceed as follows:

 

1.        Activate debug mode in the settings menu and save the settings. The TecTool then starts in debug mode.

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1.        Check whether "DEBUG MODE ACTIVE" is displayed in the header. 

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1.        The TecTool now records all actions and events.

Check the error, then click on "Collect diagnostic data" and send the file with an error description to our helpdesk at https://helpdesk.SmartHomeTools.de.  

Revision #2
Created 20 January 2025 09:13:55 by Unhye Lee
Updated 20 January 2025 18:36:13 by Benjamin Schneider